solved, thanks to @kllaus and @helios who's helped me , you guys can close this thread now, obrigado
Hello,
Ping problems 999 are related to connections that have NAT.
You can solve this problem by performing port forwarding on ports standards gunz 7700-7800.
Or also activating the service called UPnP present in all modern routers.
Here are some tutorials that can help you:
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Thanks Amber_Bot.
Caso voce tenha alguma outra duvida me chama skype
Thread solved/ will be closed