Universe Board

UserID: cope
What's the issue you have been facing: Error Report: Cannot find patch info. Launch crashes up
What have you tried to solve the issue: none, just trying to play since a month and i got with this
ScreenShots:

the update is not responding or is not running right now.

Please check your firewall
Please try again after a while
^doesnt work
Info / Accept

Extra: new update dont bare with me

Have you tried disabling your firewall / anti-virus or allowing UGG.exe and the launcher through your firewall / anti-virus?
This normally happens when your system deletes files they don't recognize.

yes my man i tried

(03-08-2017, 09:32 PM)Maple Wrote: You are not allowed to view links. Register or Login to view.@pls help copeland pls

si por favor 

hello my amigo maple

can you do a few things for me? upload your most recent mlog AND patchlog to You are not allowed to view links. Register or Login to view.

& do you mind just answering the following questions:
- have you tried to reinstall the client from the main website?
- what anti-virus do you have (if any)
- do you have teamviewer & are you willing to T.V to try to fix this?

(03-08-2017, 09:45 PM)Angry Wrote: You are not allowed to view links. Register or Login to view.can you do a few things for me? upload your most recent mlog AND patchlog to You are not allowed to view links. Register or Login to view.

& do you mind just answering the following questions:
- have you tried to reinstall the client from the main website?
- what anti-virus do you have (if any)

Log start : Wed Mar 08 20:30:23 2017

Current Directory : C:\Program Files\universegamers\gunzv10.1
20:30:23:217   [APP] OS version : Professional  (Build 7600)
20:30:23:233   [APP] Window created successfully.
20:30:25:406   [ZUpdate] Create.
20:30:25:408   [ZFileTransfer] Create.
20:30:25:409   [ZFileTransfer] Create successfully complete.
20:30:25:409   [ZFileTransfer] Open connection.
20:30:25:410   [ZFileTransfer] Open connection successfully complete.
20:30:25:410   [ZFileTransfer] Change directory.
20:30:25:411   [ZFileTransfer] Change directory successfully complete.
20:30:25:411   [ZUpdate] Create successfully compete.
20:30:25:412   [APP] Download patch info file
20:30:25:413   [ZUpdate] Start update.
20:30:25:413   [ZFileTransfer] Download file : ./patch.xml  to  ./patch.xml
20:30:25:417   [ZFileTransfer] ERROR : No se pudo resolver el nombre de servidor ni su dirección

20:30:25:418   [ZUpdate] ERROR : Start update FAILED!!!
20:30:25:418   [APP] ERROR - Cannot download patch info file
20:30:25:419   [APP] Updater error message :

The update server is not responding or is not running right now.
     [Tip] Please check your firewall.
     [Tip] Please try again after a while.

20:30:25:420   [App] File transfer error message :

No se pudo resolver el nombre de servidor ni su dirección

20:30:30:650   [ZUpdate] Destroy.
20:30:30:650   [ZFileTransfer] Destroy.
20:30:30:650   [ZFileTransfer] Close connection.
20:30:30:650   [ZFileTransfer] Close connection successfully complete.
20:30:30:650   [ZFileTransfer] Destroy successfly complete.
20:30:30:650   [ZUpdate] Destroy successfully complete.

---------------------------

answer 2 no i didnt, venezuela internet is so bad and Ii wont have much time, boring 2 me redownload 

----------------------------

I have avast antivirus

still haven't heard from you regarding your issue.. therefore:
thread will be closed in 24-48 hours if we don't hear back from you.

(03-13-2017, 10:07 PM)Angry Wrote: You are not allowed to view links. Register or Login to view.still haven't heard from you regarding your issue.. therefore:
thread will be closed in 24-48 hours if we don't hear back from you.

sorry i said i dont have the enough time, ill msg you on skype later, close this

Delete the Config file and try again..
Maybe that helps?

thread closed on request.