Universe Board

UserID: butterflyoz
What's the issue related to your account: I forgot my password, but I know my email. Somehow when i try to recover my account, is doesn't recognize my email. This is weird, because in my emails from years back I can see that this is the correct email that I try to recover the account with
What have you tried to solve the issue: Recovering it myself, also tried all possible passwords. Doesnt help.

Hello,

If you have forgotten your password a look at this tutorial on how to recover your account: You are not allowed to view links. Register or Login to view.

Thanks, Amber_Bot.

(04-02-2017, 03:23 PM)Milly Wrote: You are not allowed to view links. Register or Login to view.UserID: butterflyoz
What's the issue related to your account: I forgot my password, but I know my email. Somehow when i try to recover my account, is doesn't recognize my email. This is weird, because in my emails from years back I can see that this is the correct email that I try to recover the account with
What have you tried to solve the issue: Recovering it myself, also tried all possible passwords. Doesnt help.

Thank you, I tried all steps in your link.

It doesn't seem to recognize my email, which is really strange because I am 100% sure that this is the correct email (like I said before I have still got emails going back to 2010-2013). 

Can you help me?

Hello Milly,

Welcome to UGG.
The login credentials you have provided is not found in our database.

This is a new server. The previous server ran by a former owner has been closed permanently,
including the deletion of the player database which contained account info/logs/donors.
Unfortunately the recovery period has also surpassed and you will no longer be able to recover the previous account.

Sorry for any inconvenience caused.. If you have any questions feel free to send me a message.


Kind Regards,
Helios

(04-02-2017, 03:33 PM)Helios Wrote: You are not allowed to view links. Register or Login to view.Hello Milly,

Welcome to UGG.
The login credentials you have provided is not found in our database.

This is a new server. The previous server ran by a former owner has been closed permanently,
including the deletion of the player database which contained account info/logs/donors.
Unfortunately the recovery period has also surpassed and you will no longer be able to recover the previous account.

Sorry for any inconvenience caused.. If you have any questions feel free to send me a message.


Kind Regards,
Helios

ah.. too bad..

thank you for answering