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id zoe101  

since this problem is for you, I hope you can send as soon as possible, thanks.
What do you mean? Please use the format:

UserID:
What's the issue you have been facing:
What have you tried to solve the issue:
ScreenShots:
What's the issue you have been facing: I sent the email to change my password but it does not reach my hotmail

What have you tried to solve the issue: I tried several times but I don't receive my email so I am days ago

ScreenShots : [Image: 766eb616be3f66ce40952046b7ec7757o.jpg]
We are looking into an on-going issue with the email recovery system.
Please be patient and we will get back to you.
Pending.
The recovering system is now fixed. Try again.
Everything is fine, thank you very much.
Closed