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+--- Forum: Support & Help (https://forum.universegunz.net/forum-26.html)
+--- Thread: [SOLVED] This can't be possible (/thread-2153.html)
This can't be possible - deckiiean - 11-07-2016
Inlog Name: Willemisdenaam13
i cant login and im dont remember the e-mail addres.
in a private chat i can give u all the details.(like characters, character levels, all my donor items and more)
Please help me i donated alot on the account and i would like to have it back.
i donated atleast 200 euro, this can't be true i dont get anything back, so there need to be find a solution.
RE: This can't be possible - UGG BOT - 11-07-2016
Hello,
I'm here to help you.
Donation Support:
Coins take up to 2-10 days to arrive, as they are sent manually.
The only automatic donation method is via paygol(SMS).
If you still need help, please fill in the specified format:
Quote:UserID:
What's your payment method:
What email have you donated to:
Transaction IDs:
Transaction date:
ScreenShots:
Thanks Amber_Bot.
RE: This can't be possible - Helios - 11-07-2016
Hi There,
When was the last time you logged onto your account ?
RE: This can't be possible - deckiiean - 11-07-2016
(11-07-2016, 06:59 PM)Helios Wrote: You are not allowed to view links. Register or Login to view.Hi There,
When was the last time you logged onto your account ?
it was 1,5 / 2 year ago. but that isnt a reason to dont do anything about this. 200 euro isnt nothing.
RE: This can't be possible - Helios - 11-07-2016
Unfortunately this is a new server. The previous UGG was deleted permanently by the former owner
including the database which contains previous account info/items/donation records.
This server was remade by the former co-owner now Owner in hopes of keeping the game alive on September 12, 2015.
That being said we cannot recover your donation/account info due to not having the previous database in order to verify.
Everyone including staff had only 1 option, which was to recreate a new account and start from scratch.
Sorry for any inconvenience caused.
Feel free to contact me via private message if you have any other questions.
Sincerely,
Helios
RE: This can't be possible - Angry - 11-08-2016
Closed and Solved.
As @Helios said, feel free to PM us instead of making another thread if you have this same issue, there is nothing we can do.