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+--- Thread: [NO ACTION TAKEN] Cannot find patch info (/thread-3704.html)
Cannot find patch info - Copeland - 03-08-2017
UserID: cope
What's the issue you have been facing: Error Report: Cannot find patch info. Launch crashes up
What have you tried to solve the issue: none, just trying to play since a month and i got with this
ScreenShots:
the update is not responding or is not running right now.
Please check your firewall
Please try again after a while
^doesnt work
Info / Accept
Extra: new update dont bare with me
RE: Cannot find patch info - Angry - 03-08-2017
Have you tried disabling your firewall / anti-virus or allowing UGG.exe and the launcher through your firewall / anti-virus?
This normally happens when your system deletes files they don't recognize.
RE: Cannot find patch info - Copeland - 03-08-2017
yes my man i tried
RE: Cannot find patch info - Copeland - 03-08-2017
(03-08-2017, 09:32 PM)Maple Wrote: You are not allowed to view links. Register or Login to view.@pls help copeland pls
si por favor
hello my amigo maple
RE: Cannot find patch info - Angry - 03-08-2017
can you do a few things for me? upload your most recent mlog AND patchlog to You are not allowed to view links. Register or Login to view.
& do you mind just answering the following questions:
- have you tried to reinstall the client from the main website?
- what anti-virus do you have (if any)
- do you have teamviewer & are you willing to T.V to try to fix this?
RE: Cannot find patch info - Copeland - 03-08-2017
(03-08-2017, 09:45 PM)Angry Wrote: You are not allowed to view links. Register or Login to view.can you do a few things for me? upload your most recent mlog AND patchlog to You are not allowed to view links. Register or Login to view.
& do you mind just answering the following questions:
- have you tried to reinstall the client from the main website?
- what anti-virus do you have (if any)
Log start : Wed Mar 08 20:30:23 2017
Current Directory : C:\Program Files\universegamers\gunzv10.1
20:30:23:217 [APP] OS version : Professional (Build 7600)
20:30:23:233 [APP] Window created successfully.
20:30:25:406 [ZUpdate] Create.
20:30:25:408 [ZFileTransfer] Create.
20:30:25:409 [ZFileTransfer] Create successfully complete.
20:30:25:409 [ZFileTransfer] Open connection.
20:30:25:410 [ZFileTransfer] Open connection successfully complete.
20:30:25:410 [ZFileTransfer] Change directory.
20:30:25:411 [ZFileTransfer] Change directory successfully complete.
20:30:25:411 [ZUpdate] Create successfully compete.
20:30:25:412 [APP] Download patch info file
20:30:25:413 [ZUpdate] Start update.
20:30:25:413 [ZFileTransfer] Download file : ./patch.xml to ./patch.xml
20:30:25:417 [ZFileTransfer] ERROR : No se pudo resolver el nombre de servidor ni su dirección
20:30:25:418 [ZUpdate] ERROR : Start update FAILED!!!
20:30:25:418 [APP] ERROR - Cannot download patch info file
20:30:25:419 [APP] Updater error message :
The update server is not responding or is not running right now.
[Tip] Please check your firewall.
[Tip] Please try again after a while.
20:30:25:420 [App] File transfer error message :
No se pudo resolver el nombre de servidor ni su dirección
20:30:30:650 [ZUpdate] Destroy.
20:30:30:650 [ZFileTransfer] Destroy.
20:30:30:650 [ZFileTransfer] Close connection.
20:30:30:650 [ZFileTransfer] Close connection successfully complete.
20:30:30:650 [ZFileTransfer] Destroy successfly complete.
20:30:30:650 [ZUpdate] Destroy successfully complete.
---------------------------
answer 2 no i didnt, venezuela internet is so bad and Ii wont have much time, boring 2 me redownload
----------------------------
I have avast antivirus
RE: Cannot find patch info - Angry - 03-13-2017
still haven't heard from you regarding your issue.. therefore:
thread will be closed in 24-48 hours if we don't hear back from you.
RE: Cannot find patch info - Copeland - 03-14-2017
(03-13-2017, 10:07 PM)Angry Wrote: You are not allowed to view links. Register or Login to view.still haven't heard from you regarding your issue.. therefore:
thread will be closed in 24-48 hours if we don't hear back from you.
sorry i said i dont have the enough time, ill msg you on skype later, close this
RE: Cannot find patch info - Gazel - 03-14-2017
Delete the Config file and try again..
Maybe that helps?
RE: Cannot find patch info - Angry - 03-14-2017
thread closed on request.