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+--- Thread: [NO ACTION TAKEN] Help to recover my account (/thread-8872.html)
Help to recover my account - Neurone - 05-29-2020
Greetings, In euro gunz my USERID was zurc110 and my email [email protected], when I go to recover the account and put the USERID I get the following message:
[attachment=1259]
the following image shows that my account was created before 2011
[attachment=1260]
Maybe the problem has to do with my current Universe USERID being the same (zurc110)
thanks for your help
RE: Help to recover my account - Neurone - 05-29-2020
The one I want to recover is the previous account, not the current one, from the current one I have normal access, I also tried the recovery account and it did not work
Try to put the new USER ID and it gave the same error
[attachment=1263]
[attachment=1262]
[attachment=1261]
RE: Help to recover my account - BluoN - 05-29-2020
Do you remember when your old account was created?
RE: Help to recover my account - Neurone - 05-29-2020
I think about 2008 or 2009
this is the oldest email I have:
[attachment=1264]
RE: Help to recover my account - BluoN - 05-30-2020
The database we are using to recover is from 2011, that is, it is only possible to recover accounts created in 2011. But if you have proof of donations made before the 17th of August 2011, we can still help you, otherwise you you will have to wait for new recovery methods in the future.
RE: Help to recover my account - Neurone - 05-30-2020
I understand, in this case at the moment I do not have those tests, thanks anyway.
RE: Help to recover my account - BluoN - 05-30-2020
For nothing, if you have any other questions or problems, feel free to create another thread
Thread Closed.