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No action taken Crash after 5-15 seconds no matter what I do
#1
Hey team,

I am just joining UGG and trying to get in but the game randomly crashes. I have some of the error reports below from Windows Event Viewer. The game crashes are randomly timed...if I alt tab during loading screen, it will crash about 4 seconds after. If I don't alt tab at  all I can login and go to character select and get into lobby, then it crashes. If I am really quick I can even get into a game before the crash happens.

I've not played UGG before on this machine so I don't know if its my machine or how to solve it. It's a fresh install, tried reinstalls, nothing solved it.

All drivers are up to date.
Using Windows 10 (did not update to Windows 10 Creator's update launched few days ago so its not that).
i7-3770k
R9 390X graphics card

Here is the error data in event viewer:

Faulting application name: UGGunz.exe, version: 1.0.0.290, time stamp: 0x58a6b31d
Faulting module name: UGGunz.exe, version: 1.0.0.290, time stamp: 0x58a6b31d
Exception code: 0xc0000005
Fault offset: 0x001114a8
Faulting process id: 0x1c68
Faulting application start time: 0x01d2bf952b0b126d
Faulting application path: C:\Program Files (x86)\universegamers\gunzv10.1\UGGunz.exe
Faulting module path: C:\Program Files (x86)\universegamers\gunzv10.1\UGGunz.exe
Report Id: da42dbae-a39f-4d6c-88e8-67442d0fe83c
Faulting package full name: 
Faulting package-relative application ID: 

And the other event which was right after the one above:

Fault bucket 108747542113, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: UGGunz.exe
P2: 1.0.0.290
P3: 58a6b31d
P4: UGGunz.exe
P5: 1.0.0.290
P6: 58a6b31d
P7: c0000005
P8: 001114a8
P9: 
P10: 

There's also a log file contained in my Microsoft ReportArchive folder, here is that one:

Version=1
EventType=APPCRASH
EventTime=131377985847375015
ReportType=2
Consent=1
UploadTime=131377985847988642
ReportIdentifier=3f61562b-2b88-11e7-83ea-74d4355e85c7
IntegratorReportIdentifier=e3ce42a2-4793-4224-b7c7-8186731d6b26
WOW64=1
NsAppName=UGGunz.exe
AppSessionGuid=0000232c-0001-004a-9521-95f694bfd201
TargetAppId=W:0006db3ce2dd623a15b1b737bba6a9988c4500001204!00007b1308733f8cfb4c3713b198d75b5fbc97e76800!UGGunz.exe
TargetAppVer=2017//02//17:08:23:57!3c25d2!UGGunz.exe
BootId=4294967295
Response.BucketId=40d12a96aef3befb4f87ddb275351c65
Response.BucketTable=1
Response.LegacyBucketId=108747542113
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=UGGunz.exe
Sig[1].Name=Application Version
Sig[1].Value=1.0.0.290
Sig[2].Name=Application Timestamp
Sig[2].Value=58a6b31d
Sig[3].Name=Fault Module Name
Sig[3].Value=UGGunz.exe
Sig[4].Name=Fault Module Version
Sig[4].Value=1.0.0.290
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=58a6b31d
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=001114a8
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.14393.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=4105
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=2beb
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=2beba6fb4680d73a8c78ca7c24ccdb46
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=7273
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=7273133d7919ab6498a93f4829d54f16
UI[2]=C:\Program Files (x86)\universegamers\gunzv10.1\UGGunz.exe
UI[3]=UGGunz has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\universegamers\gunzv10.1\UGGunz.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\system32\apphelp.dll
LoadedModule[5]=C:\WINDOWS\AppPatch\AcLayers.DLL
LoadedModule[6]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[7]=C:\WINDOWS\System32\USER32.dll
LoadedModule[8]=C:\WINDOWS\System32\win32u.dll
LoadedModule[9]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[10]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[11]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[12]=C:\WINDOWS\System32\cfgmgr32.dll
LoadedModule[13]=C:\WINDOWS\System32\windows.storage.dll
LoadedModule[14]=C:\WINDOWS\System32\combase.dll
LoadedModule[15]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[16]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[17]=C:\WINDOWS\System32\SspiCli.dll
LoadedModule[18]=C:\WINDOWS\System32\CRYPTBASE.dll
LoadedModule[19]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[20]=C:\WINDOWS\System32\sechost.dll
LoadedModule[21]=C:\WINDOWS\System32\powrprof.dll
LoadedModule[22]=C:\WINDOWS\System32\advapi32.dll
LoadedModule[23]=C:\WINDOWS\System32\shlwapi.dll
LoadedModule[24]=C:\WINDOWS\System32\kernel.appcore.dll
LoadedModule[25]=C:\WINDOWS\System32\shcore.dll
LoadedModule[26]=C:\WINDOWS\System32\profapi.dll
LoadedModule[27]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[28]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[29]=C:\WINDOWS\System32\SETUPAPI.dll
LoadedModule[30]=C:\WINDOWS\SYSTEM32\MPR.dll
LoadedModule[31]=C:\WINDOWS\SYSTEM32\sfc.dll
LoadedModule[32]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV
LoadedModule[33]=C:\WINDOWS\SYSTEM32\bcrypt.dll
LoadedModule[34]=C:\WINDOWS\SYSTEM32\sfc_os.DLL
LoadedModule[35]=C:\WINDOWS\SYSTEM32\SortWindows61.dll
LoadedModule[36]=C:\WINDOWS\System32\IMM32.DLL
LoadedModule[37]=C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.14393.447_none_5507ded2cb4f7f4c\comctl32.dll
LoadedModule[38]=C:\WINDOWS\SYSTEM32\winmm.dll
LoadedModule[39]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll
LoadedModule[40]=C:\Program Files (x86)\universegamers\gunzv10.1\fmod.dll
LoadedModule[41]=C:\WINDOWS\System32\ole32.dll
LoadedModule[42]=C:\WINDOWS\SYSTEM32\MSACM32.dll
LoadedModule[43]=C:\WINDOWS\SYSTEM32\WSOCK32.dll
LoadedModule[44]=C:\WINDOWS\System32\WS2_32.dll
LoadedModule[45]=C:\WINDOWS\System32\PSAPI.DLL
LoadedModule[46]=C:\WINDOWS\SYSTEM32\MSIMG32.dll
LoadedModule[47]=C:\Program Files (x86)\universegamers\gunzv10.1\dbghelp.dll
LoadedModule[48]=C:\WINDOWS\SYSTEM32\WININET.dll
LoadedModule[49]=C:\WINDOWS\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.14393.953_none_baad48403594ab3f\gdiplus.dll
LoadedModule[50]=C:\WINDOWS\SYSTEM32\OLEACC.dll
LoadedModule[51]=C:\WINDOWS\System32\COMDLG32.dll
LoadedModule[52]=C:\WINDOWS\system32\uxtheme.dll
LoadedModule[53]=C:\WINDOWS\SYSTEM32\dwmapi.dll
LoadedModule[54]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[55]=C:\WINDOWS\SYSTEM32\d3d9.dll
LoadedModule[56]=C:\WINDOWS\System32\clbcatq.dll
LoadedModule[57]=C:\WINDOWS\System32\MSCTF.dll
LoadedModule[58]=C:\WINDOWS\System32\DriverStore\FileRepository\c0311199.inf_amd64_71ef621a77f87d8c\aticfx32.dll
LoadedModule[59]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[60]=C:\WINDOWS\System32\drivers\atikmdag-patched\atiu9pag.dll
LoadedModule[61]=C:\WINDOWS\System32\DriverStore\FileRepository\c0311199.inf_amd64_71ef621a77f87d8c\atiumdag.dll
LoadedModule[62]=C:\WINDOWS\System32\drivers\atikmdag-patched\atiumdva.dll
LoadedModule[63]=C:\WINDOWS\SYSTEM32\dinput8.dll
LoadedModule[64]=C:\WINDOWS\SYSTEM32\HID.DLL
LoadedModule[65]=C:\WINDOWS\SYSTEM32\DEVOBJ.dll
LoadedModule[66]=C:\WINDOWS\System32\WINTRUST.dll
LoadedModule[67]=C:\WINDOWS\System32\MSASN1.dll
LoadedModule[68]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[69]=C:\WINDOWS\SYSTEM32\dsound.dll
LoadedModule[70]=C:\WINDOWS\System32\MMDevApi.dll
LoadedModule[71]=C:\WINDOWS\System32\PROPSYS.dll
LoadedModule[72]=C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
LoadedModule[73]=C:\WINDOWS\SYSTEM32\wintypes.dll
LoadedModule[74]=C:\WINDOWS\SYSTEM32\wdmaud.drv
LoadedModule[75]=C:\WINDOWS\SYSTEM32\ksuser.dll
LoadedModule[76]=C:\WINDOWS\SYSTEM32\AVRT.dll
LoadedModule[77]=C:\WINDOWS\SYSTEM32\msacm32.drv
LoadedModule[78]=C:\WINDOWS\SYSTEM32\midimap.dll
LoadedModule[79]=C:\WINDOWS\System32\msxml3.dll
LoadedModule[80]=C:\WINDOWS\SYSTEM32\DWrite.dll
LoadedModule[81]=C:\WINDOWS\system32\napinsp.dll
LoadedModule[82]=C:\WINDOWS\system32\pnrpnsp.dll
LoadedModule[83]=C:\WINDOWS\system32\NLAapi.dll
LoadedModule[84]=C:\WINDOWS\System32\mswsock.dll
LoadedModule[85]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
LoadedModule[86]=C:\WINDOWS\System32\NSI.dll
LoadedModule[87]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[88]=C:\WINDOWS\System32\winrnr.dll
LoadedModule[89]=C:\Program Files (x86)\Bonjour\mdnsNSP.dll
LoadedModule[90]=C:\WINDOWS\System32\fwpuclnt.dll
LoadedModule[91]=C:\Windows\System32\rasadhlp.dll
LoadedModule[92]=C:\WINDOWS\system32\hnetcfg.dll
LoadedModule[93]=C:\WINDOWS\system32\ATL.DLL
LoadedModule[94]=C:\WINDOWS\system32\USERENV.dll
LoadedModule[95]=C:\WINDOWS\system32\GPAPI.dll
LoadedModule[96]=C:\WINDOWS\System32\npmproxy.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=UGGunz
AppPath=C:\Program Files (x86)\universegamers\gunzv10.1\UGGunz.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=830745F2974C613953C0723BAB7BAAEB
MetadataHash=-900953031
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Messages In This Thread
Crash after 5-15 seconds no matter what I do - by arigatou - 04-27-2017, 05:44 PM

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