Recovering donations items from old recovered account

[proplay67-eg]

UserID: proplay67-eg
What's the issue related to your account: I recovered my old account, but the donation items were not recovered
What have you tried to solve the issue: Check storage, look into other characters,...
I had some event items that I would like to get. 
Thank you very much.

[UGG BOT]

Hello,
I'm here to help you.
Donation Support:
Coins take up to 2-10 days to arrive, as they are sent manually.
The only automatic donation method is via paygol(SMS).
If you still need help, please fill in the specified format:

Quote:UserID:
What's your payment method:
What email have you donated to:
Transaction IDs:
Transaction date:
ScreenShots:

Thanks Amber_Bot.

[broky]

it cant be recovered our backup didn't recover all itens from the past