No action taken I can't connect to the server

sh0o0o · 09-22-2020, 04:14 PM

Hi, when I want to log in the server it tries to connect 5 times then it says it can't log in the server. my account is: sh0o0o

Any help?

Thanks in advance

Flamboyant · (This post was last modified: 09-22-2020, 04:29 PM by Flamboyant.)

Hello, @sh0o0o!
Sorry to hear this, here are some suggestions down below to help in your situation.
.1 - Enable the UPnP on the router.
.2 - Open the following router ports in UDP protocol: 7700 - 7800
.3 - Delete the UGGunz.exe in the Gunz folder and try to run the Launcher using some VPN. This will force an update and maybe fix the issue.
.4 - Allow UGG in the Firewall.
.5 - Turn off all Anti-Virus / Windows Defender.

Let us know if any of these suggestions help.
Thank you!
<3

/moved to Support section

Flamboyant · (This post was last modified: 09-29-2020, 10:44 PM by Flamboyant.)

Hello, @sh0o0o!
Since no response has been given in the past week.
We will assume the problem is solved.
If you ever need assistance, feel free to make a thread in this section.
Thank you!
<3

/no action taken
/closed