[NO ACTION TAKEN] Deleted account/ donors

[Arts]

Dear members / staff of UGG,

I used to play this game for a long time, until I quit like 4-5 years ago. Recently, I started playing and enjoying this game again. 
When I first came back, I noticed that my account has been deleted! 

My ingame name was Arts and here is the list of what I remember I had as donor items:
* Pink coat female
* Blue shotgun
* Green shotgun
* Shotgun 3
* Blue sword 
* Elite set
* Event set
* Donor ring x2
* AP and HP meds
* First a blue and then a pink name

ID: livenswout
Ingame name: Arts

Some people might remember me, most probably won't since most of friends quit the game aswell. 

My question to the staff is, is there any possible way to recover my lost donors? Or can I get paid back with some donor coins?
Unfortunately, I cannot provide pictures as a proof of my items, since I have a new computer and my old one is trashed already. I did not save the pictures anywhere else since I never thought I would play this game again.

I hope there is someone that will be able to help me.

Thanks in advance
Sincerely,
Arts

[UGG BOT]

Hello,
I'm here to help you.
Donation Support:
Coins take up to 2-10 days to arrive, as they are sent manually.
The only automatic donation method is via paygol(SMS).
If you still need help, please fill in the specified format:

Quote:UserID:
What's your payment method:
What email have you donated to:
Transaction IDs:
Transaction date:
ScreenShots:

Thanks Amber_Bot.

[Synzaria]

(09-22-2017, 05:24 AM)Arts Wrote: You are not allowed to view links. Register or Login to view.Dear members / staff of UGG,

I used to play this game for a long time, until I quit like 4-5 years ago. Recently, I started playing and enjoying this game again. 
When I first came back, I noticed that my account has been deleted! 

My ingame name was Arts and here is the list of what I remember I had as donor items:
* Pink coat female
* Blue shotgun
* Green shotgun
* Shotgun 3
* Blue sword 
* Elite set
* Event set
* Donor ring x2
* AP and HP meds
* First a blue and then a pink name

ID: livenswout
Ingame name: Arts

Some people might remember me, most probably won't since most of friends quit the game aswell. 

My question to the staff is, is there any possible way to recover my lost donors? Or can I get paid back with some donor coins?
Unfortunately, I cannot provide pictures as a proof of my items, since I have a new computer and my old one is trashed already. I did not save the pictures anywhere else since I never thought I would play this game again.

I hope there is someone that will be able to help me.

Thanks in advance
Sincerely,
Arts

All old accounts were deleted. Old database which include accounts and donors are gone. w.e

[DJEEP]

@Arts sorry to tell you that, all old accounts deleted
we all have new ones with new donors now, i was like you at 1st.

[Tuga]

Hello @Arts
Unfortunately We dont have acess to the old database, if you wanna play again in our server you need to make a new one.
You have any proofs about the old account?

Thanks Swallow

[Arts]

These photos should cover it all. It includes my [N5]Oxford character, created to play clan wars for Nova. It also includes a picture of me playing on my main account (Arts) with our clan (also including Swallow).
Thanks to our facebook group from Nova I could retrieve some evidence.

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[Tuga]

i Will contact staff and we will give you an answer soon


Thanks Swallow

[Helios]

Replied to Private Message.

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