[SOLVED] the game crashes

[addictpros]

UserID: Addictpros

What's the issue you have been facing:

The game crashes when I try to enter a room, this happened after an update they did.

These are the steps

1.- I entered the session
2.-I enter my data, connecting
3.-I enter a room, I play
4.- the game is loading, appears the map and the character
5.- accident

Please help.

What have you tried to solve the issue:

Disable antivirus, clean the computer, look in the forum the same problem, search the internet on the problem

ScreenShots:
​​​​​​​nothing

[Michou]

Hello,

Please send us your "MLog" File found in your Gunz Folder!

[addictpros]

UniverseGamers Gunz 1,0,0,290 launched. build (Aug 18 2017 09:30:41) 
Log time (08/20/17 19:14:20)
CPU ID = GenuineIntel ( family = 1286 , model = 14 , stepping = 3 ) @ 2591 MHz
GetAdapterIdentifier
Released d3d
Display Device = NVIDIA GeForce GTX 1070 ( vendor=10de device=1ba1 subsys=7721028 revision=a1 )
Display Driver Version = 22.21.0013.8476
Windows = 6.2 Build 9200 ,  (2097151KB) :  ..
Load XML from memory : System/locale.xml- SUCCESS
Country : (BRZ), Language : (BRZ)
Load Config from file : settings.xml- SUCCESS
Load XML from memory : System/system.xml- SUCCESS
Load XML from memory : Lang/SPN/strings.xml(0x0009) - SUCCESS
Load XML from memory : Lang/SPN/cserror.xml(0x0009) - SUCCESS
Load XML from memory : Lang/SPN/messages.xml(0x0009) - SUCCESS
Load XML from memory : System/gametypecfg.xml 
InitializeNotify ok.
WFog Enabled Device.
device created.
Video memory 2030.000000 
shader initialize successful : 1
main : RGetLenzFlare()->Initialize() 
InitialLoading success.
interface Initialize success
ZApplication::OnCreate : begin
0(Controlador primario de sonido): Hardware Mixing Not Supported
1(Altavoces / Auriculares (Realtek Audio)): Hardware Mixing Not Supported
[0]Controlador primario de captura de sonido
[1]Micrófono (Realtek Audio)
[[[getMaxChannel32]]]]
LoadWave: Error loading file

-------------------> Sound Engine Create : 1.009000 

sound engine create.
Load XML from memory : System/tips.xml(0x0009) - SUCCESS
start log bipmap
end of load bitmaps2
loading pictures : 2.849000 
warning : bitmap LobbyNormalBG.png not found.
warning : bitmap LobbyClanBg.png not found.
warning : bitmap LobbyPlayerWarsBg.png not found.
warning : bitmap LobbyDuelBg.png not found.
warning : bitmap banner_Death Housetga not found.
warning : bitmap DuelTournament_off_kr.tga not found.
warning : bitmap DuelTournament_on_kr.tga not found.
warning : bitmap DuelTournament_on_kr.tga not found.
warning : bitmap slot_head.tga not found.
warning : bitmap slot_head.tga not found.
warning : bitmap DuelTournament_score_timeback.tga not found.
warning : bitmap icon_gameroom.tga not found.
IDLResource Loading Success!!
IDL resources : 0.163000 
start InitInterface option
Number of Display mode : 44
Number of Display mode : 44
end IIP
Init maps : no Current ChannelRule 
Screen Effect Manager Create : 0.205000 
Screen effect manager create success.
Error: sfx/ef_hp ampulla.elu mesh Plane57 node 2 face 0 point -> physique 3 out of Range
Error: sfx/ef_hp ampulla.elu mesh Plane50 node 2 face 0 point -> physique 3 out of Range
Error: sfx/ef_hp ampulla.elu mesh Plane51 node 2 face 0 point -> physique 3 out of Range
Error: sfx/ef_hp ampulla.elu mesh Plane52 node 2 face 0 point -> physique 3 out of Range
Error: sfx/ef_hp ampulla.elu mesh Plane53 node 2 face 0 point -> physique 3 out of Range
Error: sfx/ef_hp ampulla.elu mesh Plane54 node 2 face 0 point -> physique 3 out of Range
Error: sfx/ef_hp ampulla.elu mesh Plane56 node 2 face 0 point -> physique 3 out of Range
Error: sfx/ef_ap ampulla.elu mesh Plane50 node 2 face 0 point -> physique 3 out of Range
Error: sfx/ef_ap ampulla.elu mesh Plane51 node 2 face 0 point -> physique 3 out of Range
Error: sfx/ef_ap ampulla.elu mesh Plane52 node 2 face 0 point -> physique 3 out of Range
Error: sfx/ef_ap ampulla.elu mesh Plane53 node 2 face 0 point -> physique 3 out of Range
Error: sfx/ef_ap ampulla.elu mesh Plane54 node 2 face 0 point -> physique 3 out of Range
Error: sfx/ef_ap ampulla.elu mesh Plane56 node 2 face 0 point -> physique 3 out of Range
Error: sfx/ef_ap ampulla.elu mesh Plane57 node 2 face 0 point -> physique 3 out of Range
Error: sfx/ef_haste ampulla.elu mesh Plane50 node 2 face 0 point -> physique 3 out of Range
Error: sfx/ef_haste ampulla.elu mesh Plane51 node 2 face 0 point -> physique 3 out of Range
Error: sfx/ef_haste ampulla.elu mesh Plane52 node 2 face 0 point -> physique 3 out of Range
Error: sfx/ef_haste ampulla.elu mesh Plane53 node 2 face 0 point -> physique 3 out of Range
Error: sfx/ef_haste ampulla.elu mesh Plane54 node 2 face 0 point -> physique 3 out of Range
Error: sfx/ef_haste ampulla.elu mesh Plane56 node 2 face 0 point -> physique 3 out of Range
Error: sfx/ef_haste ampulla.elu mesh Plane57 node 2 face 0 point -> physique 3 out of Range
Effect manager create success.
UPnP: Starting on Port: 7707
UPnP: Adding port
UPnP: HostName: DESKTOP-S6O67TC
Waiting UPnP PortMapping Attempt 1
Waiting UPnP PortMapping Attempt 2
Waiting UPnP PortMapping Attempt 3
Waiting UPnP PortMapping Attempt 4
Waiting UPnP PortMapping Attempt 5
Waiting UPnP PortMapping Attempt 6
Waiting UPnP PortMapping Attempt 7
Waiting UPnP PortMapping Attempt 8
UPnP: Unable to acquire a static portmapping collection, 0
UPnP: Failed to forward port
UPnP: Failed Retrying on Port: 7725
UPnP: Adding port
UPnP: HostName: DESKTOP-S6O67TC
Waiting UPnP PortMapping Attempt 1
Waiting UPnP PortMapping Attempt 2
Waiting UPnP PortMapping Attempt 3
Waiting UPnP PortMapping Attempt 4
Waiting UPnP PortMapping Attempt 5
Waiting UPnP PortMapping Attempt 6
Waiting UPnP PortMapping Attempt 7
Waiting UPnP PortMapping Attempt 8
UPnP: Unable to acquire a static portmapping collection, 0
UPnP: Failed to forward port
UPnP: Failed Retrying on Port: 7703
UPnP: Adding port
UPnP: HostName: DESKTOP-S6O67TC
Waiting UPnP PortMapping Attempt 1
Waiting UPnP PortMapping Attempt 2
Waiting UPnP PortMapping Attempt 3
Waiting UPnP PortMapping Attempt 4
Waiting UPnP PortMapping Attempt 5
Waiting UPnP PortMapping Attempt 6
Waiting UPnP PortMapping Attempt 7
Waiting UPnP PortMapping Attempt 8
UPnP: Unable to acquire a static portmapping collection, 0
UPnP: Failed to forward port
Client create success.
UPnP has failied to initialize, this could be disabled at your router
if you need further assistance contact us with a ticket or make a help thread at You are not allowed to view links. Register or Login to view.
game interface create success.

-------------------> GameInterface Create : 9.212000 

Error: Model/man/man-parts_shunter.elu mesh eq_chest_shunter node 34 face 0 point -> physique 3 out of Range
Error: Model/man/man-parts_dryad.elu mesh eq_chest_dryad node 680 face 0 point -> physique 3 out of Range
Error: Model/man/man-parts_gveteran.elu mesh eq_chest_gveteran node 6 face 2 point -> physique 3 out of Range
Error: Model/man/man-parts_mummy.elu mesh eq_chest_mummy node 18 face 0 point -> physique 3 out of Range
Error: Model/man/male-cloud.elu mesh eq_chest_cloud node 192 face 1 point -> physique 3 out of Range
Error: Model/woman/woman-parts_blackdragon.elu mesh eq_legs_blackdragon node 301 face 1 point -> physique 3 out of Range
Error: Model/woman/woman-parts_eskimo.elu mesh eq_chest_eskimo node 80 face 1 point -> physique 3 out of Range
Error: Model/woman/woman-parts_bloodsuit.elu mesh eq_chest_bloodsuit node 129 face 0 point -> physique 3 out of Range
Error: Model/woman/woman-parts_gveteran.elu mesh eq_chest_gveteran node 6 face 1 point -> physique 3 out of Range
Error: Model/woman/women_lighthing.elu mesh eq_head_lighthing node 151 face 1 point -> physique 3 out of Range
Error: Model/woman/yuna.elu mesh eq_chest_yuna node 567 face 0 point -> physique 3 out of Range
Error: Model/woman/Mario_head.elu mesh eq_head_MarioHead node 134 face 2 point -> physique 3 out of Range
Load character.xml success,

-------------------> Character Loading : 2.785000 


-------------------> WeaponMesh Loading : 1.880000 

Load weapon.xml success. 

-------------------> Worlditem Loading : 0.030000 

Load zitem info success.
Load zBuff info success.
Init world item manager success.
Init map Descriptor success.
Init channel rule manager success count: 9.
Init abuse manager success.
Init chatting filter. success

-------------------> ETC .. : 0.645000 

BspObject open : begin interface/login/login.rs 
RBspObject::Open : Open_MaterialList
BspObject open object list : begin
RBspObject::Open_ObjectList : size 1 
RBspObject::Open_ObjectList : end
RBspObject::Open : OpenDescription
RBspObject::OpenRs : file.Open 
RBspObject::OpenRs : file.Read(&header) 
RBspObject::OpenRs : file.Read(&nMaterial) 
RBspObject::OpenRs : Open_Nodes begin 
RBspObject::OpenRs : Open_Nodes end 
RBspObject::Open : OpenRs 
RBspObject::Open : OpenBsp 
BspObject load lightmap : file.Read(&header)
BspObject load lightmap nCount = 1
BspObject load lightmap 0
BspObject load lightmap : file.Read(&m_nLightmap) done
BspObject load lightmap : end 
RBspObject::Open : done
Load smoke description mesh.
Calling OpenStream

main : OnCreate() done
Server Connected
Login Posted
Login Successful. 
Calling PlayMusic
Selected character name : addictpros (61 64 64 69 63 74 70 72 6F 73 )  (len = 10)
Cloth VertexBuffer is Released
Calling OpenStream
Calling PlayMusic
StageCreated
StageCreated middle
Calling PlayMusic
StageCreated end
CastStageBridgePeer call in ZGame::Create
game create begin , type = 0
BspObject open : begin maps/Mansion/Mansion.rs 
RBspObject::Open : Open_MaterialList
RBspObject::Open : Open_LightList
BspObject open object list : begin
RBspObject::Open_ObjectList : size 8 
RBspObject::Open_ObjectList : pInfo->pVisualMesh == NULL 
RBspObject::Open_ObjectList : pInfo->pVisualMesh == NULL 
RBspObject::Open_ObjectList : pInfo->pVisualMesh == NULL 
RBspObject::Open_ObjectList : pInfo->pVisualMesh == NULL 
RBspObject::Open_ObjectList : end
RBspObject::Open : OpenDescription
RBspObject::OpenRs : file.Open 
RBspObject::OpenRs : file.Read(&header) 
RBspObject::OpenRs : file.Read(&nMaterial) 
RBspObject::OpenRs : Open_Nodes begin 
RBspObject::OpenRs : Open_Nodes end 
RBspObject::Open : OpenRs 
RBspObject::Open : OpenBsp 
BspObject load lightmap : file.Read(&header)
BspObject load lightmap nCount = 1
BspObject load lightmap 0
BspObject load lightmap : file.Read(&m_nLightmap) done
BspObject load lightmap : end 
RBspObject::Open : done
create game enrvironment.
game world create success.
Reload all animation end 
Calling OpenStream
Calling PlayMusic
---------------------------------setBuffer
game created ( 19:15:00 )
Create character : Name=addictpros Level=78 
A problem was detected with or secrity

[Michou]

For Further help you need to contact me on skype as soon as possible please!
I will send it to you Via Private Message!
Check your inbox!

[Michou]

Problem solved via Skype
We Appreciate your time!

[Aerith]

Hi
I'm facing exactly the same issue. May we contact by Skype also or do we have a general solution?
Thanks

[Pls]

(09-22-2018, 11:24 PM)Aerith Wrote: You are not allowed to view links. Register or Login to view.Hi
I'm facing exactly the same issue. May we contact by Skype also or do we have a general solution?
Thanks

Yes, post your skype or facebook and we will contact you.
It's related to a hacker / suspicous program found at your PC.

Sim, por favor poste seu skype ou facebook que iremos entrar em contato.
E relacionado a um programa suspeito encontrado no seu computador.

[Aerith]

Hi Pls,

I didn't find a way to send my skype to you through private massage, so I sent it to Michou.
Can you please take my skype with Michou or send your skype to my private box?

Thanks