[SOLVED] Game crashes help or my mom 0/1

[abuchaibe3]

Pc: Intel Core 2 Quad Q6600 2.72 GHz, 3GB RAM, Nvidia GT 730 2GB GDDR5 (all hardware and drivers are fine)

UserID: Last one Realburg0n, i switch accs

What's the issue you have been facing:

I was playing fine one day and later when i wanted to play again the game just started crashing as soon as i get in a room

These are the steps:

1.- I start the game
2.- I enter my data, choose character, connecting
3.- I make or enter in a room and press START
4.- The game is loading, appears the map and the character
5.- Freezes and instabyebye~

What have you tried to solve the issue:

Disable antivirus (Microsoft SE); disable Firewall; cleaned the computer; delete UGGunz.exe; delete all files and waited for the client to re-download it all; i saw like 3 or 2 guys with the same problem in Forum; I DONT WANNA DO THE "nvd3d9wrapx" step, thats  pretty absurd :|

I DONT HAVE ANY DLL OR STRANGE PROGRAMS RUNNING BACKGROUND, just Windows programs as long as i know using Task Manager

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In this thread the guy has exactly the same issue and he solved it Via Skype: You are not allowed to view links. Register or Login to view.

I HAVE DISCORD, NOT SKYPE, would be nice if you could tell everyone the solution for future problems
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HERE IS MY MLOG:

You are not allowed to view links. Register or Login to view.

[UGG BOT]

1 - Gunz Crash issue
Different kinds of programs/dll's might cause crash, so after asking for the mlog it's important to get the player's contact (Skype/Facebook/etc) to try all possibilities.

1.1 - Search and uninstall any of the following drivers/dll's:
* Audio Driver Nahimic
* PlaysTV / Raptr
* Razer Kraken and ManOWar drivers (0ManOWarDevProps.dll, 0Kraken71ChromaDevProps.dll, 0Kraken0502DevProps.dll)
* Sonic Studio 2 (installed on some ASUS machines) (SS2OSD.dll, SS2DevProps.dll)
* Steel Series headset drivers (SSAudioOSD.dll, SSAudioDevProps.dll)
* Alienware\AWSoundCenter\UserInterface\x64\AWSoundCenterDevProps.dll
* BitDefender AntiVirus
* Norton AntiVirus
1.2 - Nvd3d9wrap.dll file, found in Nvidia GPUs can also cause crashes.
Step 1: go to Device Manager > Display Adapters > Disable your Nvidia Graphic Card
Step 2: Locate the NVIDIA Corporation file, usually in Program Files
Step 3: In the file from Step 2 go to: coprocmanager and copy the Nvd3d9wrap.dll file, save it somewhere safe, and then delete it from the NVIDIA file (when you done playing or feel like you will need it, you can always put it back there). In order to Delete it, you will need to close all your running programs, or most of them, while trying to delete it, it will tell you which ones to close.
Step 4: Repeat step 1, just now enable back the graphic card.
1.2.1 - Information about the Nvd3d9wrap.dll functionality:
NVIDIA d3d9wrap dll, Version 306.97 exports functions that allow configuration of the desktop and its displays using the interfaces are exposed by this API. It provides the ability of Windows to control the display's functionality including the gamma, PowerMizer settings, and also to obtain display information such as multimonitor modes and a list of the displays that are connected to the system.
1.3 - As previously stated, several programs/dll's can cause crashes, some of them are probably not listed. Therefore, whenever possible try to go on teamviwer with the player and look for any kind of suspicious programs, like Anti-Virus or Gaming Softwares

2 - Gunz won't start

2.1 - If the user is playing on a Windows 10 system and the Mlog is only showing the graphics card info, you must to right-click on the UGGLauncher > Properties > Compatibility > Set it to Windows 8 > Restart the computer.
2.3 - Allow the UGG on the firewall and disable all anti-virus.
2.4 - Delete BitDefender or Norton Antivirus.
2.5 - Make sure the player has DirectX installed correctly.
2.6 - Clean the computer from malware.

Thanks Amber_Bot.

[Kingstar]

Hi there,

In order to help you, add me to your Discord - Verify your inbox

Thread Pending.

[Kingstar]

Problem solved.

File malfunctions may cause a crash.
The problem was found in the folder where he installed UGG, it was solved by replacing my 'UGGunz.exe archive' working with his archive.

Thread Closed.