[NO ACTION TAKEN] Help to recover my account

[Neurone]

Greetings, In euro gunz my USERID was zurc110 and my email [email protected], when I go to recover the account and put the USERID I get the following message:


  Screenshot_1.png (Size: 4.97 KB / Downloads: 15)

the following image shows that my account was created before 2011


  Screenshot_3.png (Size: 60.37 KB / Downloads: 11)

Maybe the problem has to do with my current Universe USERID being the same (zurc110)

thanks for your help

[Neurone]

The one I want to recover is the previous account, not the current one, from the current one I have normal access, I also tried the recovery account and it did not work

Try to put the new USER ID and it gave the same error


  Screenshot_5.png (Size: 5.02 KB / Downloads: 12)

  Screenshot_4.png (Size: 33.3 KB / Downloads: 13)

  Screenshot_6.png (Size: 4.96 KB / Downloads: 10)

[BluoN]

Do you remember when your old account was created?

[Neurone]

I think about 2008 or 2009

this is the oldest email I have:


  Screenshot_7.png (Size: 64.98 KB / Downloads: 8)

[BluoN]

The database we are using to recover is from 2011, that is, it is only possible to recover accounts created in 2011. But if you have proof of donations made before the 17th of August 2011, we can still help you, otherwise you you will have to wait for new recovery methods in the future.

[Neurone]

I understand, in this case at the moment I do not have those tests, thanks anyway.

[BluoN]

For nothing, if you have any other questions or problems, feel free to create another thread

Thread Closed.